Service Desk +

Impact Group’s Service Desk technology support services provides 24/7 support 365 days a year, which means there is never an opportunity for technology to get the best of you. Our team of Minnesota-based experts are ready to solve your problems the moment they begin. All you have to do is reach out and connect.

Service Desk

Choose the level of service you need to grow your business

Service Desk

Level 1

Immediately connect with a live Minnesota-based agent, expertly trained to document, triage, and troubleshoot your issue. We aim to resolve every issue on the first call.

Deskside Support

Level 2

When your issue requires more attention, our engineers dive deeper to troubleshoot remotely and will even appear on-site for desk-side support to resolve your ticket.

Managed Services

Level 3

Leave technology obligations behind with fully or partially managed services. We’ll keep your IT updated, protected, and supported across the board.

We’ll Take It From Here

Everything You Need to Succeed

  • First Call Resolution

  • Advanced Call Management System

  • Customized IRV Phone System

  • VOIP WITH REDUNDANCY

  • REMOTE ACCESS TROUBLESHOOTING & RESOLUTION

  • TROUBLE TICKET & SERVICE REQUEST MANAGEMENT

  • ACTIVE DIRECTORY MANAGEMENT

  • WORK WITH OUR SUPPORT TOOL OR YOUR OWN

  • ASSET MANAGEMENT

  • MONITORING & MANAGEMENT OF INFRASTRUCTURE

  • TICKET QUEUE MANAGEMENT, TRIAGE & ASSIGNMENT

  • DETAILED MONTHLY SERVICE REPORTING

  • AFTER HOURS SUPPORT

  • LIVE LOCAL AGENTS WITH REAL EXPERTISE

  • ITIL-BASED PROCESSES

  • MANAGE ONBOARDING & TERMINATIONS

  • ESCALATION FOR QUICK RESOLUTION

  • 24/7/365 ACCESS TO SUPPORT

  • COMPREHENSIVE KNOWLEDGE BASE UPDATED REGULARLY TO REDUCE/ELIMINATE ESCALATION

  • MANAGED SERVICES

Let’s talk about IT.

Learn about our
Managed Services solutions
and how they can can benefit your business.

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